Managed services for the infrastructure your business runs on

Why it matters

Open source is powerful, and unforgiving when under-resourced

Kafka, Spark, Cassandra and Airflow give you scale and freedom from lock-in. They also demand constant patching, tuning and expertise that few teams can staff around the clock. We provide that operational depth long after the initial build, so your engineers can spend their time on the product.

What we manage

• Orchestration

  PlatformsApache Airflow on MWAA, Cloud Composer, Astronomer or Kubernetes

  What we doUpgrades, DAG reliability, deadline alerting and cost tuning (see the Airflow page)

• Streaming and messaging

  PlatformsApache Kafka, Schema Registry, RabbitMQ

  What we doMulti-AZ replication, partition and consumer-lag management, zero-downtime patching

• Data processing

  PlatformsApache Spark

  What we doCluster tuning, autoscaling, job optimization and cost control

• Databases and caches

  PlatformsApache Cassandra, Redis

  What we doCapacity planning, repair and compaction, replication, backup and restore

• Containers and platforms

  PlatformsKubernetes (EKS, AKS, GKE), Helm

  What we doCluster upgrades, security patching, autoscaling and workload reliability

• Observability

  PlatformsPrometheus, Grafana, Thanos, OpenTelemetry

  What we doLong-term metrics, SLO dashboards, alert tuning and on-call integration

• Cloud operations

  PlatformsAWS, Azure, Google Cloud

  What we doLanding-zone hygiene, security posture, backups and cost governance

• AI operations

  PlatformsLLM applications, RAG pipelines, model endpoints

  What we doQuality regression testing, guardrail monitoring, token-cost tracking and model-version upgrades

• Applications

  PlatformsSoftware we built, or inherited from others

  What we doL2 and L3 support, bug fixes, dependency updates and minor enhancements

Operating model

An operating model built on SRE discipline

• Service levels you can measure: response-time SLAs by priority, plus service-level objectives agreed for the systems that matter most.
• ITIL-aligned processes: incident, problem, change and release management, adapted to your governance.
• Blameless post-incident reviews: every P1 gets a root-cause analysis and a tracked fix within 5 business days.
• Runbooks and automation: a repeat issue becomes an automated remediation, not a repeat ticket.
• Continuous improvement: a reliability, security and cost backlog, reviewed with you every month.
• Your tools, your visibility: we work in your ticketing, chat and paging tools, and every dashboard is shared.

Service tiers

Three tiers, one standard of care

Essential, Professional and Enterprise tiers, with coverage and response times defined per platform.

Priority definitions

P1 Critical — production Airflow unavailable, or business-critical pipelines failing with no workaround. P2 High — degraded performance or a partial outage affecting important pipelines. P3 Medium — a non-critical issue with a workaround. P4 Low — questions, requests and planned changes. Response time is the time until an engineer is actively working the issue; resolution targets and service credits belong in the contract, not on the website.

Transition

A transition that never puts production at risk

1. 1

   Knowledge transfer: 2–3 weeks architecture walkthroughs, runbook review and access setup.

2. 2

   Shadow: we observe your team handling live operations and document what was never written down.

3. 3

   Reverse shadow: we lead, your team observes and signs off.

4. 4

   Steady state: full responsibility under the agreed service levels, starting with a 30-day hypercare period.

Reporting and governance

• Monthly service report: SLA attainment, incidents and root causes, changes, capacity and cost trends, and open risks.
• Quarterly business review: roadmap, upgrade plans, the improvement backlog and a commercial review.
• Live dashboards: platform health and service levels, visible to your team at any time.
• Commercials: a predictable monthly fee per tier and environment, with optional pooled hours for enhancements.

FAQs